HP Hewlett Packard Laptop 443562 001 User Manual

Getting Started  
HP Business Notebook PC  
Document Part Number: 443562-001ꢀꢀ  
June 2007  
This guide explains how to set up your hardware and software,  
and begin using the computer in Windows®.  
 
1 First-time setup  
Identifying required hardware . . . . . . . . . . . . . . . 1–1  
Step 1: Insert the battery . . . . . . . . . . . . . . . . 1–2  
power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3  
2 Quick tour  
Front components . . . . . . . . . . . . . . . . . . . . . 2–3  
Right-side components . . . . . . . . . . . . . . . . . . 2–4  
3 Next steps  
Protecting the computer. . . . . . . . . . . . . . . . . . . . 3–1  
Protecting the computer from viruses . . . . . . . . 3–1  
Protecting your system files. . . . . . . . . . . . . . . 3–2  
Protecting your privacy . . . . . . . . . . . . . . . . . 3–2  
Protecting the computer from power surges. . . . 3–2  
Using the computer safely . . . . . . . . . . . . . . . 3–3  
Getting Started  
iii  
 
Contents  
Connecting to a computer network . . . . . . . . . . . . 3–4  
Identifying and installing hardware . . . . . . . . . 3–5  
4 Troubleshooting  
The computer screen is blank . . . . . . . . . . . . . 4–3  
The computer is unusually warm . . . . . . . . . . . 4–5  
When to back up . . . . . . . . . . . . . . . . . . . . . A–2  
Backing up the entire hard drive . . . . . . . . . . . A–4  
Creating recovery points . . . . . . . . . . . . . . . . A–5  
Scheduling backups . . . . . . . . . . . . . . . . . . . A–5  
Performing a recovery. . . . . . . . . . . . . . . . . . . . . A–6  
Performing a recovery from the recovery  
discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6  
Performing a recovery from the hard drive . . . . A–7  
iv  
Getting Started  
 
B Specifications  
Operating environment . . . . . . . . . . . . . . . . . . . . B–1  
Rated input power . . . . . . . . . . . . . . . . . . . . . . . B–2  
Index  
Getting Started  
v
 
1
First-time setup  
Identifying required hardware  
To set up the computer for the first time, you will need the  
computer, the AC adapter, the power cord, and the primary  
battery.  
Components included with the computer may vary by region or  
country and by model.  
Component  
Componentꢀ  
Power cord  
Modem cable (select models only)  
1
2
3
4
(optional for setup)  
AC adapter  
Country-specific modem adapter  
(select models only)  
5
Primary battery  
Use only the AC adapter provided with the computer or one  
ꢀ  
approved for this computer.  
Unless you use dial-up networking, the modem cable is optional for  
setup.  
Getting Started  
1–1  
 
               
First-time setup  
Setting up the computer  
Computer setup involves the following tasks:  
1. Inserting the battery into the computer  
2. Connecting the computer to external power  
The battery begins to charge.  
3. Turning on the computer  
4. Setting up the software  
5. Creating recovery discs (recommended)  
Refer to Appendix A,”Backup and recovery,” for  
instructions.  
CAUTION: Reduce the risk of file corruption by observing the following  
Ä
practices during the hardware and software setup procedures:  
Do not unplug the computer from external power.  
Do not shut down the computer or initiate Sleep or Hibernation.  
Step 1: Insert the battery  
To insert a primary battery:  
1. Turn the computer upside down on a flat surface, with the  
battery bay toward you.  
2. Slide the battery 1into the battery bay until it is seated.  
The battery release latches 2automatically lock the  
battery into place.  
1–2  
Getting Started  
 
       
First-time setup  
Step 2: Connect the computer to external power  
Power cords and AC outlets vary in appearance by region and  
ꢀ  
country.  
To connect the computer to external AC power:  
1. Plug the AC adapter into the power connector 1on the  
computer.  
2. Plug the power cord into the AC adapter 2.  
3. Plug the other end of the power cord into an AC outlet 3.  
When the computer receives AC power, the battery begins to  
charge and the battery light (on the front of the computer)  
turns on. When the battery is fully charged, the battery light  
turns off.  
Leave the computer connected to external power until the  
battery is fully charged and the battery light turns off.  
A partially charged new battery can run the computer after  
software setup is complete, but battery charge displays will not be  
accurate until the new battery has been fully charged.  
Getting Started  
1–3  
 
         
First-time setup  
Step 3: Turn on the computer  
To open the computer:  
1. Slide the display release latch 1to the right to release the  
display.  
2. Raise the display 2.  
To turn on the computer:  
» Press the power button 1.  
The power light on the power button 2turns on.  
1–4  
Getting Started  
 
             
First-time setup  
Step 4: Set up the software  
After the computer is turned on, it will go through software  
setup. Follow the on-screen instructions to set up the software.  
Note the following points:  
ꢀꢀ After you respond to the setup prompt, you must complete  
the entire setup process without interruption. Setup time  
varies.  
ꢀꢀ During software setup, the computer may pause  
periodically for several minutes. These normal pauses are  
indicated by an hourglass icon.  
CAUTION: If you are prompted to select an operating system language,  
choose carefully. On some models, the languages that you do not choose  
are deleted from the system and cannot be restored during software setup.  
Ä
To register the operating system and the computer during software  
ꢀ  
setup, the computer must be connected by an RJ-45 (network) cable  
to an existing network that has access to the Internet. If you do not  
register during software setup, you can do so at any time after  
software setup is complete.  
Step 5: Create recovery discs (recommended)  
You can create a set of recovery discs of your full factory  
image using HP Backup & Recovery Manager. You can use  
the recovery discs to start up (boot) the computer and restore  
the operating system and software programs to factory  
settings in case of system failure or instability.  
Refer to Appendix A, “Backup and recovery,” for detailed  
instructions.  
Getting Startedꢀꢀ  
1–5  
 
     
2
Quick tour  
Identifying required hardware  
Components included with the computer may vary by region and  
ꢀ  
model. The illustrations in this chapter identify the standard features  
included on most computer models.  
Getting Started  
2–1  
 
     
Quick tour  
Top components  
Component  
Component  
Power lights (2)  
HP Fingerprint Sensor  
1
q
w
e
r
t
y
u
i
o
Power button  
TouchPad scroll zone  
Right TouchPad button  
Left TouchPad button  
Drive light  
2
Info button  
3
Wireless button  
4
Presentation button  
5
TouchPad on/off button  
Battery light  
6
Volume mute button  
Wireless light  
7
Volume scroll zone  
TouchPad  
8
Pointing stick  
Left pointing stick button  
9
Right pointing stick button  
-
2–2  
Getting Started  
 
                                   
Quick tour  
Front components  
Component  
Component  
Wireless light  
Drive light  
1
4
5
Power light  
Bluetooth® module  
(select models only)  
2
Battery light  
Display release latch  
3
6
Left-side components  
Component  
Component  
Power connector  
Vent  
1
4
RJ-11 (modem) jack  
Optical drive (select models only)  
Optical drive light  
2
5
6
USB port (powered on select  
models)  
3
Getting Started  
2–3  
 
                           
Quick tour  
Right-side components  
Computer features vary depending on model. Refer to one of  
the following illustrations.  
Component  
Component  
PC Card slot (select models  
only)  
USB port  
1
6
Media Card Reader  
1394a port  
External monitor port  
2
3
4
5
7
8
9
Vent  
Audio-out (headphone) jack  
Audio-in (microphone) jack  
Docking connector  
2–4  
Getting Started  
 
                     
Quick tour  
Component  
Component  
Smart card reader (select  
models only)  
USB port  
1
6
Media Card Reader  
External monitor port  
2
3
4
5
7
8
9
1394a port  
Vent  
Audio-out (headphone) jack  
Audio-in (microphone) jack  
Docking connector  
Rear components  
Component  
Component  
Security cable slot  
RJ-45 (network) jack  
1
2
Getting Started  
2–5  
 
                       
Quick tour  
Bottom components  
Component  
Component  
Speaker  
Battery bay  
1
6
7
Memory module/WLAN  
module compartment  
SIM slot (inside the battery bay)  
2
Hard drive bay  
WWAN module compartment  
Business card holder  
3
8
9
-
Vents (3)  
4
Battery release latches (2)  
Bluetooth compartment  
5
2–6  
Getting Started  
 
                       
Quick tour  
Display components  
Component  
Component  
Display release latch  
Internal microphone  
Ambient light sensor  
1
3
4
2
Internal display switch  
Getting Started  
2–7  
 
         
Quick tour  
Wireless antennae  
Two antennae send and receive wireless signals to  
communicate with wireless local area networks (WLANs) and  
wireless wide area networks (WWANs). The antennae are  
not visible from the outside of the computer.  
To see wireless regulatory notices, refer to the section of the  
Regulatory, Safety and Environmental Notices that applies to  
your country or region. These notices are located in Help and  
Support.  
For optimal transmission, keep the areas immediately around the  
antennae free from obstructions.  
2–8  
Getting Started  
 
       
3
Next steps  
Protecting the computer  
The information in this section explains how your computer  
can be protected from damage caused by a virus, a security  
breach, a power surge, unsafe operation, or system failure.  
Protecting the computer from viruses  
When you use the computer for e-mail, network, or Internet  
access, you expose it to computer viruses that can disable  
the operating system, applications, or utilities or cause them  
to function abnormally.  
Antivirus software can detect most viruses, destroy them, and  
in most cases, repair any damage they have caused. To  
provide ongoing protection against newly discovered  
viruses, antivirus software must be kept up to date.  
Norton Internet Security is preinstalled on the computer:  
ꢀꢀ Your version of Norton Internet Security includes 60 days  
of free updates. It is strongly recommended that you  
protect the computer against new viruses beyond 60  
days by purchasing extended update service.  
ꢀꢀ For information about using and updating Norton  
Internet Security and for purchasing extended update  
service, select Start > All Programs > Norton Internet  
Security > Help and Support.  
ꢀꢀ To access Norton Internet Security, select Start > All  
Programs > Norton Internet Security.  
Getting Startedꢀꢀ  
3–1  
 
             
Next steps  
Protecting your system files  
The HP Backup & Recovery Manager provides several ways  
to back up the system and to recover optimal system  
functionality. Refer to Appendix A, “Backup and recovery,”  
for additional information.  
Protecting your privacy  
When you use the computer for e-mail, network, or Internet  
access, it is possible for unauthorized persons to obtain  
information about you or the computer.  
To optimize the computer’s privacy protection features,  
observe these practices:  
ꢀꢀ Keep the operating system and software updated. Many  
software updates contain security enhancements.  
ꢀꢀ Use a firewall. Firewall software monitors incoming  
traffic on the computer to block messages that do not  
meet specific security criteria. Some firewalls also  
monitor outgoing traffic.  
Protecting the computer from power surges  
To protect the computer from the power surges that may be  
caused by an uncertain power supply or an electrical storm,  
observe these practices:  
ꢀꢀ Plug the computer power cord into an optional,  
high-quality surge protector. Surge protectors are  
available from most computer or electronics retailers.  
ꢀꢀ During an electrical storm, either run the computer on  
battery power or shut down the computer and unplug the  
power cord.  
ꢀꢀ If applicable to your location, provide surge protection  
on the modem cable that connects the modem to a  
telephone line. Telephone line surge protectors are  
available from most computer or electronic retailers in  
some regions.  
3–2ꢀꢀ  
Getting Started  
 
           
Next steps  
Using the computer safely  
WARNING: To reduce the risk of electric shock or damage to  
Å
your equipment, observe these practices:  
ꢀꢀ Plug the power cord into an AC outlet that is easily accessible  
at all times.  
ꢀꢀ Disconnect power from the computer by unplugging the power  
cord from the AC outlet (not by unplugging the power cord from  
the computer).  
ꢀꢀ If provided with a 3-pin attachment plug on your power cord, plug  
the cord into a grounded (earthed) 3-pin outlet. Do not disable the  
power cord grounding pin, for example, by attaching a 2-pin  
adapter. The grounding pin is an important safety feature.  
WARNING: To reduce the risk of serious injury, read the Safety and  
Comfort Guide. It describes proper workstation setup and proper posture,  
health, and work habits for computer users. The Safety and Comfort Guide  
also provides important electrical and mechanical safety information. This  
guide is available on the Web at http://www.hp.com/ergo and in Help  
and Support. To access the guide in Help and Support, select Start > Help  
and Support > User Guides.  
Å
Å
WARNING: To reduce the possibility of heat-related injuries or of  
overheating the computer, do not place the computer directly on your lap  
or obstruct the computer air vents. Use the computer only on a hard, flat  
surface. Do not allow another hard surface, such as an adjoining optional  
printer, or a soft surface, such as pillows or rugs or clothing, to block  
airflow. Also, do not allow the AC adapter to contact the skin or a soft  
surface, such as pillows or rugs or clothing, during operation. The  
computer and the AC adapter comply with the user-accessible surface  
temperature limits defined by the International Standard for Safety of  
Information Technology Equipment (IEC 60950).  
WARNING: To reduce potential safety issues, use only the AC adapter  
or battery provided with the computer, a replacement AC adapter or  
battery provided by HP, or a compatible AC adapter or battery purchased  
as an accessory from HP.  
Å
For more safety and regulatory information, and for battery  
disposal information, refer to the Regulatory, Safety and  
Environmental Notices located in Help and Support. To  
access the notices in Help and Support, select Start > Help  
and Support > User Guides.  
Getting Startedꢀꢀ  
3–3  
 
         
Next steps  
Connecting to a computer network  
The computer may have the following networking  
capabilities:  
Local area network (LAN)  
Wireless local area network (WLAN)  
Wireless wide area network (WWAN)  
Bluetooth®  
If you plan to connect the computer to a home office LAN or  
WLAN, refer to Help and Support for information on  
networking. If you need assistance to connect to a company  
LAN or WLAN, contact your network administrator.  
The computer display must be open before you can connect to a  
wireless network.  
For information on activating broadband wireless service,  
refer to the mobile network operator information included  
with your computer.  
If the computer has a Bluetooth device, you can create a  
personal area network (PAN) to connect to other  
Bluetooth-enabled devices, such as computers, telephones,  
printers, headsets, speakers, and cameras. For information  
on using a Bluetooth device, refer to Bluetooth online Help.  
3–4  
Getting Started  
 
           
Next steps  
Installing additional hardware and software  
Identifying and installing hardware  
To see a list of hardware installed on the computer, follow  
these steps:  
1. Select Start > Computer > System properties.  
2. In the left pane, click Device Manager.  
Windows includes the User Account Control feature to improve the  
security of your computer. You may be prompted for your  
permission or password for tasks such as installing programs,  
running utilities, or changing Windows settings. Refer to Windows  
Help for more information.  
You can also add hardware or modify your device  
configurations using Device Manager.  
To install additional hardware, such as an optional printer,  
follow the instructions provided by the hardware  
manufacturer to install the device and any required drivers.  
Locating and installing software  
The computer includes software that is provided in the  
following forms:  
ꢀꢀ Preinstalled on your hard drive. To see a list of the  
ready-to-use software preinstalled on the computer,  
follow these steps:  
a. Select Start > All Programs.  
b. Click the program you want to open.  
ꢀꢀ Provided on a CD or DVD. To install a software program  
from a disc, follow these steps:  
a. Insert the disc into your optical drive.  
b. When the installation wizard opens, follow the  
on-screen instructions.  
c. Restart the computer if prompted to do so.  
Getting Startedꢀꢀ  
3–5  
 
     
Next steps  
Preloaded software. This is software provided on the  
hard drive but not ready to use. To locate or install  
preloaded software or drivers, follow these steps:  
a. Select Start > All Programs > Software Setup.  
b. Follow the on-screen instructions and select the check  
box next to the software program or driver you want to  
install.  
For details about using software included with the computer, refer  
ꢀ  
to the software manufacturer’s instructions, which may be provided  
on disc, as online Help files, or on the manufacturer’s Web site.  
Updating the software installed on the computer  
Most software, including the operating system, is updated  
frequently by the manufacturer or provider. Important updates  
to the software included with the computer may have been  
released since the computer left the factory.  
Some updates may affect the way the computer responds to  
optional software or external devices. Many updates provide  
security enhancements.  
Update the operating system and other software provided on  
the computer as soon as the computer is connected to the  
Internet.  
»ꢀꢀ To access update links for the operating system and other  
software provided on the computer, select Start > Help  
and Support.  
Finding the user guides  
User guides, regulatory and safety notices, and other  
information resources about using the computer are available  
through Help and Support.  
To access the user guides:  
»ꢀꢀ Select Start > Help and Support > User Guides.  
3–6ꢀꢀ  
Getting Started  
 
       
Next steps  
Turning off the computer correctly  
Whenever possible, turn off the computer by using the  
standard shutdown procedure:  
1. Save your work and close all open applications.  
2. Shut down the computer through the operating system by  
clicking Start, clicking the arrow next to the Lock button,  
and then clicking Shut Down.  
If you are unable to turn off the computer with these  
procedures, try the following emergency shutdown  
procedures in the sequence provided:  
CAUTION: Using one of the following emergency shutdown procedures  
Ä
will result in the loss of unsaved information.  
ꢀꢀ Press ctrl+alt+delete. Then, in the lower-right corner of the  
screen, click the Power button.  
ꢀꢀ Press and hold the power button for at least 5 seconds.  
ꢀꢀ Disconnect the computer from external power and remove  
the battery.  
Getting Startedꢀꢀ  
3–7  
 
   
4
Troubleshooting  
Troubleshooting resources  
If you experience computer problems, perform these  
troubleshooting steps in the order provided until the problem  
is resolved:  
ꢀꢀ Refer to “Quick troubleshooting,” the next section in this  
chapter.  
ꢀꢀ Access additional information about the computer and  
Web site links through Help and Support. Select Start >  
Help and Support.  
Although many checkup and repair tools require an  
ꢀ  
Internet connection, other tools can help you fix a  
problem when the computer is offline.  
Contact technical support for further assistance.  
Quick troubleshooting  
The computer is unable to start up  
To turn on the computer, press the power button. When the  
computer is turned on, the power light turns on.  
If the computer and the power light are not turned on when  
you press the power button, adequate power may not be  
available to the computer.  
Getting Startedꢀꢀ  
4–1  
 
                 
Troubleshooting  
The following suggestions may help you determine why the  
computer will not start up:  
ꢀꢀ If the computer is plugged into an AC outlet, be sure that  
the AC outlet is providing adequate power by plugging  
another electrical device into the outlet.  
ꢀꢀ If the power light on the front of the computer is blinking  
rapidly, replace the AC adapter with one having a higher  
power rating, and then plug the adapter into an AC  
outlet.  
Use only the AC adapter provided with the computer  
or one approved for this computer.  
ꢀ  
ꢀꢀ If the computer is running on battery power or is plugged  
into an external power source other than an AC outlet,  
plug the computer into an AC outlet using the AC  
adapter. Be sure the power cord and AC adapter  
connections are secure.  
ꢀꢀ If the computer is running on battery power, try the  
following procedures in the sequence provided:  
ꢀꢀ If the battery light on the front of the computer is  
blinking, the battery has reached a low battery level,  
which may not allow the computer to start up. Plug the  
computer into an AC outlet using the AC adapter, start  
the computer, and allow the battery to charge.  
ꢀꢀ Remove the primary battery and optional accessory  
battery (if applicable) and plug the computer into an  
AC outlet using the AC adapter. If you can turn the  
computer on, one of the batteries may need to be  
replaced.  
4–2ꢀꢀ  
Getting Started  
 
Troubleshooting  
The computer screen is blank  
If the computer is on but the screen is blank: the computer  
may be in the Sleep state or in Hibernation; the computer  
may not be set to display the image on the computer screen;  
or the display switch may not be functioning properly.  
Try the following suggestions to resolve the issue:  
ꢀꢀ To exit Sleep or Hibernation, briefly press the power  
button.  
Sleep and Hibernation are energy-saving features that  
can turn off the display. Sleep and Hibernation can be  
initiated by the system while the computer is on but not in  
use, or when the computer has reached a low battery  
level. To change these and other power settings, select  
Start > Control Panel > System and Maintenance > Power  
Options.  
ꢀꢀ To transfer the image to the computer screen, press fn+f4.  
On most models, when an optional external display  
device, such as a monitor, is connected to the computer,  
the image can be displayed on the computer screen or  
the external display, or on both devices simultaneously.  
When you press fn+f4 repeatedly, the image alternates  
among the computer display, one or more external  
display devices, and simultaneous display on all devices.  
ꢀꢀ Press the display switch on the computer to be sure that it  
moves freely.  
The display switch is normally located on the upper-left  
corner of the keyboard.  
Getting Startedꢀꢀ  
4–3  
 
     
Troubleshooting  
Software is functioning abnormally  
Follow these suggestions if the software becomes  
unresponsive or responds abnormally:  
ꢀꢀ Restart the computer by clicking Start, clicking the arrow  
next to the Lock button, and then clicking Restart.  
If you cannot restart the computer using this procedure,  
refer to the next section, “The computer is turned on but  
not responding.”  
Run a virus scan. For information about using the antivirus  
resources on the computer, refer to “Protecting the  
computer from viruses” in Chapter 3, “Next steps.”  
ꢀꢀ The computer is turned on but not responding  
If the computer is turned on, but not responding to software  
or keyboard commands, turn off the computer by using the  
standard shutdown procedure:  
1. Save your work and close all open applications.  
2. Shut down the computer through the operating system by  
clicking Start, clicking the arrow next to the Lock button,  
and then clicking Shut Down.  
If you are unable to shut down the computer with this  
procedure, try the following emergency shutdown procedures  
in the sequence provided:  
CAUTION: Using one of the following emergency shutdown procedures will  
result in the loss of unsaved information.  
Ä
ꢀꢀ Press ctrl+alt+delete. Then, in the lower-right corner of the  
screen, click the Power button.  
ꢀꢀ Press and hold the power button for at least 5 seconds.  
ꢀꢀ Disconnect the computer from external power and remove  
the battery.  
4–4ꢀꢀ  
Getting Started  
 
       
Troubleshooting  
The computer is unusually warm  
It is normal for the computer to feel warm to the touch while it  
is in use. But if the computer feels unusually warm, it may be  
overheating because a vent is blocked.  
If you suspect that the computer is overheating, allow the  
computer to cool to room temperature. Then be sure to keep  
all vents free from obstructions while you are using the  
computer.  
CAUTION: To prevent overheating, do not obstruct vents. Use the computer  
only on a hard, flat surface. Do not allow another hard surface, such as an  
adjoining printer, or a soft surface, such as pillows or thick rugs or clothing,  
to block airflow.  
Ä
The fan in the computer starts up automatically to cool internal  
ꢀ  
components and prevent overheating. It is normal for the internal  
fan to cycle on and off during routine operation.  
An external device is not working  
Follow these suggestions if an external device does not  
function as expected:  
ꢀꢀ Turn on the device as instructed in the device user guide.  
Some devices may not be powered by the computer, and  
must be turned on before the computer is turned on.  
ꢀꢀ Be sure that all device connections are secure.  
ꢀꢀ Be sure that the device is receiving electrical power.  
ꢀꢀ Be sure that the device, especially if it is an older one, is  
compatible with your operating system. For compatibility  
information, refer to the device manufacturer’s Web site.  
ꢀꢀ Be sure that the correct drivers are installed and updated.  
Drivers may be available on a disc included with the  
device or on the device manufacturer’s Web site. For  
more information about updating drivers, select Start >  
Help and Support.  
Getting Startedꢀꢀ  
4–5  
 
       
Troubleshooting  
The WLAN connection is not working  
If a WLAN connection is not working as expected, follow  
these suggestions:  
ꢀꢀ Be sure that the wireless light on the computer is on. If the  
light is off, press the wireless button to turn it on.  
ꢀꢀ Be sure that the computer wireless antennae are free from  
obstructions.  
ꢀꢀ Be sure that the cable or DSL modem and its power cord  
are properly connected, and the lights are on.  
ꢀꢀ If applicable, be sure that the wireless router (access  
point) is turned on and properly connected to the DSL or  
cable modem.  
ꢀꢀ Disconnect and then reconnect all cables, and turn the  
power off and then back on.  
For more information on wireless technology, refer to the  
ꢀ  
information and the Web site links in Help and Support.  
For information on activating broadband wireless service, refer to  
ꢀ  
the mobile network operator information included with your  
computer.  
Help and Support  
If the preceding questions and solutions did not address your  
problem, access Help and Support by selecting Start > Help  
and Support. Help and Support provides the following  
assistance:  
ꢀꢀ Information about the computer, such as model and serial  
number, installed software, hardware components, and  
specifications  
ꢀꢀ Answers to questions about using the computer  
ꢀꢀ Product information to help you learn to use the computer  
and operating system features  
ꢀꢀ Updates for the operating system, device drivers, and  
software provided on the computer  
4–6ꢀꢀ  
Getting Started  
 
       
Troubleshooting  
ꢀꢀ Checkups for computer functionality  
ꢀꢀ Automated and interactive troubleshooting, repair  
solutions, and system recovery procedures  
ꢀꢀ Links to community forums of IT experts  
Contacting technical support  
If the computer is connected to the Internet, select Start >  
Help and Support > Contact support to get online help or to  
access the technical support telephone numbers.  
For the fastest possible resolution of your problem, have the  
computer and the following information available when  
you call or e-mail:  
ꢀꢀ Product name located on the display or keyboard.  
ꢀꢀ Serial number (s/n) listed on the service tag.  
ꢀꢀ The service tag label is on the bottom of the computer.  
ꢀꢀ To display the service tag information on the computer  
screen, select Start > Help and Support > System  
Information.  
ꢀꢀ Date the computer was purchased.  
ꢀꢀ Conditions under which the problem occurred.  
ꢀꢀ Error messages that have been displayed.  
ꢀꢀ The manufacturer and model of the printer or other  
accessories connected to the computer.  
ꢀꢀ Operating system version number and registration  
number.ꢀꢀ  
To display the operating system version number and ꢀ  
registration number, select Start > Help and Support > ꢀ  
System Information. (On some models, the registration ꢀ  
number may be identified in the Operating System table ꢀ  
as the Product Id).ꢀꢀ  
Getting Startedꢀꢀ  
4–7  
 
         
Aꢀꢀ  
Backup and recovery  
Creating recovery discs  
After setting up the computer for the first time, be sure to  
create a set of recovery discs of the full factory image. The  
recovery discs are used to start up (boot) the computer and  
recover the operating system and software to factory settings  
in case of system instability or failure.  
Note the following guidelines before creating recovery discs:  
ꢀꢀ You will need high-quality CD-R, DVD-R, or DVD+R discs  
(purchased separately).  
Read-write discs, such as CD-RW and DVD+/-RW  
ꢀ  
discs, are not compatible with HP Backup & Recovery  
Manager.  
ꢀꢀ The computer must be connected to AC power during the  
process.  
ꢀꢀ Only one set of recovery discs can be created per  
computer.  
ꢀꢀ Number each disc before inserting it into the optical drive  
of the computer.  
ꢀꢀ If necessary, you can cancel the disc creation before you  
have finished creating the recovery discs. The next time  
you select Create a set of recovery discs (Recommended),  
you will be prompted to continue the disc creation.  
Getting Startedꢀꢀ  
A–1  
 
       
Backup and recovery  
To create a set of recovery discs,  
1. Select Start > All Programs > HP Backup & Recovery >  
Backup & Recovery Manager.  
2. Click Next.  
3. Click Create a set of recovery discs (Recommended), and  
then click Next.  
4. Follow the on-screen instructions.  
Backing up your information  
You can only recover files that you have previously backed up. HP  
recommends that you use HP Backup & Recovery Manager to  
create an entire drive backup as soon as you set up your computer.  
With HP Backup & Recovery Manager, you can perform the  
following tasks:  
ꢀꢀ Backing up your information regularly to protect your  
important system files  
ꢀꢀ Creating system recovery points that allow you to reverse  
undesirable changes to your computer by restoring the  
computer to an earlier state  
ꢀꢀ Scheduling backups at specific intervals or events  
When to back up  
ꢀꢀ On a regularly scheduled basis  
Set reminders to back up your information  
periodically.  
ꢀ  
ꢀꢀ Before the computer is repaired or restored  
ꢀꢀ Before you add or modify hardware or software  
A–2ꢀꢀ  
Getting Started  
 
   
Backup and recovery  
Back up suggestions  
ꢀꢀ Create a set of recovery discs using HP Backup &  
Recovery Manager.  
ꢀꢀ Create system recovery points using HP Backup &  
Recovery Manager, and periodically copy them to disc.  
ꢀꢀ Store personal files in the Documents folder and back up  
these folders periodically.  
ꢀꢀ Back up templates stored in their associated programs.  
ꢀꢀ Save customized settings in a window, toolbar, or menu  
bar by taking a screen shot of your settings.ꢀꢀ  
The screen shot can be a time saver if you have to reset ꢀ  
your preferences.ꢀꢀ  
To copy the screen and paste it into a word-processing  
document:  
1. Display the screen.  
2. Copy the screen.  
To copy only the active window, press alt+fn+prt sc.  
To copy the entire screen, press fn+prt sc.  
3. Open a word-processing document, and then select  
Edit > Paste.  
Before you can perform backup and recovery procedures, the  
computer must be connected to external power.  
Drivers, utilities, and applications installed by HP can be copied to  
ꢀ  
a CD or to a DVD using HP Backup & Recovery Manager.  
Backing up specific files or folders  
You can back up specific files or folders to the recovery  
partition on the hard drive, to an optional external hard  
drive, or to optical discs (CDs or DVDs).  
This process will take several minutes, depending on the file size  
and the speed of the computer.  
Getting Startedꢀꢀ  
A–3  
 
   
Backup and recovery  
To back up specific files or folders:  
1. Select Start > All Programs > HP Backup & Recovery >  
Backup & Recovery Manager.  
2. Click Next.  
3. Click Create or manage backups, and then click Next.  
4. Click Back up user created files and folders and then  
click Next.  
5. Follow the on-screen instructions.  
Backing up the entire hard drive  
When you perform a complete backup of the hard drive, you  
are saving the full factory image, including the Windows  
operating system, software applications, and all personal  
files and folders.  
A copy of the entire hard drive image can be stored on another  
hard drive, on a network drive, or on recovery discs that you create.  
This process may take over an hour, depending on your computer  
ꢀ  
speed and the amount of data being stored.  
To back up your entire hard drive:  
1. Select Start > All Programs > HP Backup & Recovery >  
Backup & Recovery Manager.  
2. Click Next.  
3. Click Create or manage backups, and then click Next.  
4. Click Create or manage Entire Drive Backups, and then  
click Next.  
5. Follow the on-screen instructions.  
A–4  
Getting Started  
 
 
Backup and recovery  
Creating recovery points  
When you back up modifications since your last backup, you  
are creating system recovery points. This allows you to save a  
snapshot of your hard drive at a specific point in time. You  
can then recover back to that point if you want to reverse  
subsequent changes made to your system.  
The first system recovery point, a snapshot of the entire image, is  
automatically created the first time you perform a backup.  
Subsequent recovery points make a copy of changes made after  
that time.  
HP recommends that you create recovery points at the  
following times:  
ꢀꢀ Before you add or extensively modify software or  
hardware  
ꢀꢀ Periodically, whenever the system is performing optimally  
Recovering to an earlier recovery point does not affect data files or  
e-mails created since that recovery point.  
To create a system recovery point:  
1. Select Start > All Programs > HP Backup & Recovery >  
Backup & Recovery Manager.  
2. Click Next.  
3. Click Create or manage backups, and then click Next.  
4. Click Create or manage Recovery Points, and then  
click Next.  
5. Follow the on-screen instructions.  
Scheduling backups  
Use HP Backup Scheduler to schedule backups for the entire  
system, for recovery points, or for specific files and folders.  
With this tool, you can schedule backups at specific intervals  
(daily, weekly, or monthly) or at specific events, such as at  
system restart or when you dock to an optional docking  
station (select models only).  
Getting Startedꢀꢀ  
A–5  
 
   
Backup and recovery  
To schedule backups:  
1. Select Start > All Programs > HP Backup & Recovery > HP  
Backup Scheduler.  
2. Follow the on-screen instructions.  
Performing a recovery  
You can only recover files that you have previously backed up. HP  
recommends that you use HP Backup & Recovery Manager to  
create an entire drive backup as soon as you set up your computer.  
HP Backup & Recovery Manager helps you with the following  
tasks for safeguarding your information and restoring it in  
case of a system failure:  
ꢀꢀ Recovering important files—This feature helps you  
reinstall important files without performing a full system  
recovery.  
ꢀꢀ Performing a full system recovery—With HP Backup &  
Recovery Manager, you can recover your full factory  
image if you experience system failure or instability. HP  
Backup & Recovery Manager works from a dedicated  
recovery partition on the hard drive or from recovery  
discs you create.  
Performing a recovery from the recovery discs  
To perform a recovery from the recovery discs, follow these  
steps:  
1. Back up all personal files.  
2. Insert the first recovery disc into the optical drive and  
restart the computer.  
3. Follow the on-screen instructions.  
A–6ꢀꢀ  
Getting Started  
 
   
Backup and recovery  
Performing a recovery from the hard drive  
There are 2 ways to initiate a recovery from the hard drive:  
From within Windows  
From the recovery partition  
Initiating a recovery in Windows  
To initiate a recovery in Windows, follow these steps:  
1. Back up all personal files.  
2. Select Start > All Programs > HP Backup & Recovery > HP  
Backup and Recovery Manager.  
3. Click Next.  
4. Click Perform a recovery, and then click Next.  
5. Follow the on-screen instructions.  
Initiating a recovery from the hard drive recovery partition  
To initiate a recovery from the hard drive recovery partition,  
follow these steps:  
1. Back up all personal files.  
2. Restart the computer, and then press f11 before the  
Windows operating system loads.  
3. Click a recovery option, and then click Next.  
4. Follow the on-screen instructions.  
Getting Started  
A–7  
 
 
Bꢀꢀ  
Specifications  
Operating environment  
The operating environment information in the following table  
may be helpful if you plan to use or transport the computer in  
extreme environments.  
Factor  
Metric  
U.S.  
Temperature  
Operating (not writing to optical disc) 0°C to 35°C  
32°F to 95°F  
41°F to 95°F  
-4°F to 140°F  
Operating (writing to optical disc)  
Nonoperating  
5°C to 35°C  
-20°C to 60°C  
Relative humidity (noncondensing)  
Operating  
10% to 90%  
5% to 95%  
10% to 90%  
5% to 95%  
Nonoperating  
Maximum altitude (unpressurized)  
Operating (14.7 to 10.1 psia*)  
Nonoperating (14.7 to 4.4 psia*)  
-15 m to 3,048 m  
-15 m to 12,192 m  
-50 ft to 10,000 ft  
-50 ft to 40,000 ft  
*Pounds per square inch absolute (psia) is a unit of measurement for altitude.  
Getting Started  
B–1  
 
             
Specifications  
Rated input power  
The power information in this section may be helpful if you  
plan to travel internationally with the computer.  
The computer operates on DC power, which can be supplied  
by an AC or a DC power source. Although the computer can  
be powered from a standalone DC power source, it should  
be powered only with an AC adapter or a DC power source  
supplied and approved by HP for use with this computer.  
The computer is capable of accepting DC power within the  
following specifications.  
Input power  
Rating  
Operating voltage  
Operating current  
18.5 V dc @ 3.5 A - 65 W  
3.5 A  
This product is designed for IT power systems in Norway with  
phase-to-phase voltage not exceeding 240 V rms.  
B–2  
Getting Started  
 
     
Index  
1394a port 2–4, 2–5  
A
AC adapter  
TouchPad on/off 2–2  
volume mute 2–2  
connecting 1–3  
identifying 1–1  
altitude specifications B–1  
ambient light sensor 2–7  
antennae, wireless 2–8  
antivirus software 4–4  
audio-in (microphone) jack 2–4,  
2–5  
audio-out (headphone) jack  
2–4, 2–5  
B
WLAN module 2–6  
WWAN module 2–6  
battery  
charging 1–3  
identifying 1–1  
inserting 1–2  
battery bay, identifying 2–6  
battery light  
behavior 1–3  
identifying 2–2, 2–3  
battery release latches,  
identifying 1–2, 2–6  
bays  
connectors  
battery 2–6  
docking 2–4, 2–5  
power 2–3  
hard drive 2–6  
Bluetooth 3–4  
Bluetooth compartment,  
identifying 2–6  
Bluetooth module 2–3  
country-specific modem adapter  
1–1  
Getting Started  
Index–1  
 
 
Index  
RJ-45 (network) 2–5ꢀꢀ  
D
devices, external,  
troubleshooting 4–5  
L
display release latch, identifying  
2–3, 2–7  
labels, service tag 4–7  
latches  
docking connector 2–4, 2–5  
drive light, identifying 2–2, 2–3  
drive, optical 2–3  
display release 2–3, 2–7  
lights  
battery 1–3, 2–2, 2–3  
E
environmental specifications  
B–1  
optical drive 2–3  
power 1–4, 2–2, 2–3  
external devices,  
troubleshooting 4–5  
external monitor port 2–4  
M
F
2–4, 2–5  
firewalls 3–2  
H
identifying 2–6  
hard drive bay, identifying 2–6  
Help and Support 4–6  
Hibernation 4–3  
modem  
monitor, external 4–3, 4–5  
HP Fingerprint Sensor 2–2  
humidity specifications B–1  
I
IEC 60950 compliance 3–3  
image, switching among display  
devices 4–3  
N
3–4  
info button, identifying 2–2  
inserting the battery 1–2  
internal display switch 2–7  
internal microphone 2–7  
O
operating environment  
specifications B–1  
operating system, version  
number 4–7  
J
jacks  
audio-in 2–4, 2–5  
audio-out 2–4, 2–5  
optical drive 2–3  
Index–2  
Getting Started  
 
Index  
optical drive light 2–3  
overheating, computer 3–3,  
4–5  
Environmental Notices 3–3  
P
PC Card slot 2–4  
pointing stick 2–2  
pointing stick buttons 2–2  
ports  
S
1394a 2–4, 2–5  
external monitor 2–4, 2–5  
USB 2–3, 2–4, 2–5  
power  
serial number, computer 4–7  
2–5  
running the computer on  
battery 1–3, 1–4  
turning on computer 1–4,  
4–1  
power button, identifying 2–2  
power connector  
identifying 2–3ꢀꢀ  
using 1–3ꢀꢀ  
software  
power cord  
connecting 1–3  
identifying 1–1  
power light 1–4, 4–1  
power lights, identifying 2–2,  
2–3  
specifications  
operating environment B–1  
power surge 3–2  
2–2  
printer 4–5  
Product Id 4–7  
T
temperature  
R
rated input power specifications  
safety considerations 3–3  
specifications B–1  
troubleshooting 4–5  
TouchPad buttons, identifying  
2–2  
B–2  
registration number, operating  
system 4–7  
regulatory information notices  
3–3  
TouchPad on/off button 2–2  
Getting Started  
Index–3  
 
Index  
TouchPad scroll zone,  
identifying 2–2  
TouchPad, identifying 2–2  
traveling with computer B–2  
troubleshooting  
wireless antennae 2–8  
display problems 4–3  
external device problems  
4–5  
problems 4–3  
overheating problems 4–5  
resources 4–1  
software problems 4–4  
virus problems 4–4  
4–6  
WLAN module compartment  
WWAN module compartment  
turning off computer 3–7  
turning on computer 1–4, 4–1  
U
updates, software 3–6  
USB ports, identifying 2–3, 2–4,  
2–5  
user guides 3–6  
V
vents  
identifying 2–3, 2–4, 2–5,  
2–6  
precautions 4–5  
viruses  
antivirus software 3–1  
computer 4–4  
volume mute button, identifying  
2–2  
volume scroll zone, identifying  
2–2  
Index–4  
Getting Started  
 

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